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Are the Chase Sapphire Phone Lines REALLY Answered By Real People?

by on August 1, 2011

The Chase Sapphire Card is a good choice for people who like to earn travel rewards with card purchases. If you can spend $3,000 within the first three months, you’ll get 25,000 bonus points, which is equal to $250 towards a flight or other rebates. And you don’t have to redeem points for travel. You can trade points for gift cards, merchandise, and cash.

While these are some nice rewards, the Sapphire Cards have added some extra sugar to the mix by having their customer service lines manned by actual humans rather than robots. You call their customer service number and you don’t have to so much as glance at your keypad because you’re hooked up with a person instantly.

Because no matter how much burlap you dress a robot in, it’s just not the same as talking to a person.

Maybe you’re thinking, “Right. They say that they use humans to answer the phones, but they probably have a machine for holidays and weekends.”

Bzzt! Wrong.

It doesn’t matter what time you call. You get a person.

I called the Chase Sapphire customer service number three times – twice at awkward hours – and boom! Instant, human voice-on-voice action each time.

Call one took place at 2:30 on a Friday afternoon. Answering the phone was a pleasant-voiced man named Brad, who didn’t seem the least bit miffed at having to answer the call.

“Oh, hi,” I said. “I don’t have a Chase Sapphire Card, but I have a question because I am thinking of applying for one.”

“All right. I can help you with that,” he said.

“I want a card I can use overseas that won’t charge me a foreign transaction fee. Is that the case with the regular Sapphire Card, or do you have to have the Preferred Card?”

“The Sapphire Card has a 3% foreign transaction fee, but the Sapphire Preferred Card has no fee for foreign transactions.”

“Aah,” I said, trying to sound as if my passport wasn’t expired and buried under a blizzard of personal documents in a musty drawer somewhere. “Thank you. That answers my question.”

Call two took place at 2:45 a.m. on a Sunday. If ever a machine was going to answer, this would be the time. However, the call was answered by a very nice-sounding woman called Barbara.

Barbara asked for the name on the card.

“Well, I’m not a customer, but I was thinking about getting a Sapphire Card, and I heard the phone lines are answered by people rather than machines.”

“That’s correct.”

“So you’re a person?”

“Yes I am.”

She was so nice I almost hesitated to hang up. I felt as if I could ask Barbara anything at all.

Call three took place at 4:30 a.m. Sunday morning. You have to wonder: do call centers get, um, “interesting” calls after the bars close? I wanted to ask, but didn’t have the nerve.

This time I was connected immediately with a rep named Chris, who sounded just as nice as Barbara and Brad.

“Is this the number for the Chase Freedom Card?” I asked.

“No, this is the customer service number for the Chase Sapphire and Chase Sapphire Preferred Card.”

“Oh, I’m so sorry,” I said, trying to sound genuinely chagrined.

“It’s quite all right,” said Chris, sounding not the least bit put out.

Bottom line: the Chase Sapphire phones are answered not only by real people, but nice, helpful people. They’ve either happened upon a good set of workers, or Academy Awards-caliber actors and actresses, who know how to come across as sunny, helpful, and genuinely eager to take your call.

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{ 2 comments… read them below or add one }

theodore mccormick January 20, 2012 at 2:34 pm

still looking for a telephone number


bhazelton January 20, 2012 at 9:29 pm

Chase Sapphire can be reached at 1-800-493-3319.


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