The parent company behind Manny’s Steakhouse and Salut Bar Americain has been in some hot water lately when it was revealed that 2% of server’s tips via credit card went to the restaurant instead of the servers themselves. As a result, Parasole, the parent company, has now taken to social media to defend their decisions in this matter.
The reasoning is that they take the amount out to offset bank fees involved with credit card purchases, and servers are allowed to keep 100% of tips that are left in cash. The company claims that their success is built on taking care of employees, and most employees stay with them for four to five years at a time.
Moreover, they claim they get higher tips and wages for servers when guests pay via credit card because those guests tend to spend more. Much of the move to social media seems to be fueled by the Boycott Parasole page on Facebook.